Cancellation Policy
There is a very significant demand for appointments at Spring Therapy and many children have to wait to see a therapist. We endeavor to support families as quickly as possible. We have a cancellation policy in place to help more children be seen and to give us time to book in children on the waiting list into cancellation slots. If you know you will not make your appointment, please let us know so we can give the appointment to somebody else.
Individual sessions: We understand that children can get sick and we give leeway around this. You will receive a reminder text two days in advance of your appointment. Please phone the clinic as soon as you know you will not be able to attend.
If you cancel 24 hours before your appointment you will not be charged.
If you cancel with less than 24 hours notice, you will be charged 100% of the cost of the appointment.
If you do not show for your appointment we will charge 100% of the appointment cost.
We regret having to doing this but we highly value our therapists' time here at Spring Therapy. We also have people waiting on our waitlists that are desperate for appointments and cancelling on time will enable us to offer appointments to those families in need.
Parent Only Sessions
As part of our therapeutic approach, we incorporate parent only sessions (invoiced the same as regular sessions so still claimable against insurance). Your first parent session will usually be after a screening if recommended by your OT, to discuss results, explain the OT approach and collaboratively set goals. A parent feedback session is always included with a full assessment as part of the service at no extra cost.
Parent sessions will form part of all ongoing intervention as they provide the space to discuss; regulation methods, functional goals, home-school collaboration and to ensure goals and strategies remain aligned with your child's development. The frequency of these sessions will be recommended by your therapist based on your family's needs.
Group Policy
Groups run on a block basis. Payment for groups are taken in full and upfront. Unfortunately there is no pay per session available for groups. Due to the nature of group sessions, if your child cannot attend, the group still continues and this means that there is no option to cancel per child for one session. If your child cannot attend a group session, you will still be charged and issued with a receipt after the session.
Assessments and Screening Booking Policy
To help minimise cancellations and ensure fair access for all families on our waitlist, a non-refundable deposit is required when booking initial services.
A €100 deposit is required for full assessments and a €50 deposit for screenings. Once you receive your initial appointment details, you will then have 7 days to confirm the date and pay the deposit -if you need longer then please talk to us. This policy helps secure your appointment time and allows us to offer availability to other families if a cancellation occurs. We allow one change of appointment date and after this, we will need to put you back on our waitlist for the next available time.
Booking Appointments Policy
We open our diary for appointments in 4 month blocks. If your child is receiving ongoing OT or SLT with us here, it is important for you to get in touch with us to book your next block of sessions. We don’t automatically book them for you as family’s circumstances change all the time. To prevent our admin team booking appointments that are no longer needed or suitable - we request that you contact us to let us know that you wish to continue and to advise your preferred days and times for sessions. We may not always be able to offer your ideal time but we always try our very best to accommodate your needs wherever possible.
Please contact us the month prior to book your next block of sessions. The 4 month blocks work as follows:
January - April Please contact us late November or early December to book
May - August Please contact us late March or early April to book
Sept - Dec Please contact us late July or early August to book
The earlier you contact us, the earlier you will be added to our booking list and you will have a better chance of securing your preferred days/times.We will then email out appointments for you as soon as we have everyone booked in and the diary finalised. If you do not receive your preferred appointments, you can request to reschedule and if we have availability we will be happy to do so. If we cannot reschedule to a suitable time, we will add you to our cancellations list and be in touch if/when something suitable becomes available for you.
If you have any questions or queries on the above then please contact our reception team on the above email address
Outstanding Payments Policy
To ensure fairness and availability for all clients, if there are two missed appointments without notice and any outstanding invoices remain unpaid, all future sessions will be cancelled until payments are brought up to date. We appreciate your understanding and cooperation.
Continuous Changing of Appointments Policy
We understand that from time to time, it may be necessary to change or reschedule appointments and we aim to be as flexible and accommodating as possible within our cancellation policy timeframes. However, when appointments are changed or rescheduled on a frequent or ongoing basis, it can impact service continuity and limit our ability to offer appointments to other families. Consistency is an important part of achieving the best outcomes and repeated changes may indicate that the current appointment time or frequency is not the best fit for your family’s needs at this time. If we notice a pattern of frequent rescheduling, we may contact you to review your current booking arrangement and discuss alternative options, such as adjusting appointment times, reducing frequency, or temporarily pausing services until a more suitable schedule can be found.
There is a very significant demand for appointments at Spring Therapy and many children have to wait to see a therapist. We endeavor to support families as quickly as possible. We have a cancellation policy in place to help more children be seen and to give us time to book in children on the waiting list into cancellation slots. If you know you will not make your appointment, please let us know so we can give the appointment to somebody else.
Individual sessions: We understand that children can get sick and we give leeway around this. You will receive a reminder text two days in advance of your appointment. Please phone the clinic as soon as you know you will not be able to attend.
If you cancel 24 hours before your appointment you will not be charged.
If you cancel with less than 24 hours notice, you will be charged 100% of the cost of the appointment.
If you do not show for your appointment we will charge 100% of the appointment cost.
We regret having to doing this but we highly value our therapists' time here at Spring Therapy. We also have people waiting on our waitlists that are desperate for appointments and cancelling on time will enable us to offer appointments to those families in need.
Parent Only Sessions
As part of our therapeutic approach, we incorporate parent only sessions (invoiced the same as regular sessions so still claimable against insurance). Your first parent session will usually be after a screening if recommended by your OT, to discuss results, explain the OT approach and collaboratively set goals. A parent feedback session is always included with a full assessment as part of the service at no extra cost.
Parent sessions will form part of all ongoing intervention as they provide the space to discuss; regulation methods, functional goals, home-school collaboration and to ensure goals and strategies remain aligned with your child's development. The frequency of these sessions will be recommended by your therapist based on your family's needs.
Group Policy
Groups run on a block basis. Payment for groups are taken in full and upfront. Unfortunately there is no pay per session available for groups. Due to the nature of group sessions, if your child cannot attend, the group still continues and this means that there is no option to cancel per child for one session. If your child cannot attend a group session, you will still be charged and issued with a receipt after the session.
Assessments and Screening Booking Policy
To help minimise cancellations and ensure fair access for all families on our waitlist, a non-refundable deposit is required when booking initial services.
A €100 deposit is required for full assessments and a €50 deposit for screenings. Once you receive your initial appointment details, you will then have 7 days to confirm the date and pay the deposit -if you need longer then please talk to us. This policy helps secure your appointment time and allows us to offer availability to other families if a cancellation occurs. We allow one change of appointment date and after this, we will need to put you back on our waitlist for the next available time.
Booking Appointments Policy
We open our diary for appointments in 4 month blocks. If your child is receiving ongoing OT or SLT with us here, it is important for you to get in touch with us to book your next block of sessions. We don’t automatically book them for you as family’s circumstances change all the time. To prevent our admin team booking appointments that are no longer needed or suitable - we request that you contact us to let us know that you wish to continue and to advise your preferred days and times for sessions. We may not always be able to offer your ideal time but we always try our very best to accommodate your needs wherever possible.
Please contact us the month prior to book your next block of sessions. The 4 month blocks work as follows:
January - April Please contact us late November or early December to book
May - August Please contact us late March or early April to book
Sept - Dec Please contact us late July or early August to book
The earlier you contact us, the earlier you will be added to our booking list and you will have a better chance of securing your preferred days/times.We will then email out appointments for you as soon as we have everyone booked in and the diary finalised. If you do not receive your preferred appointments, you can request to reschedule and if we have availability we will be happy to do so. If we cannot reschedule to a suitable time, we will add you to our cancellations list and be in touch if/when something suitable becomes available for you.
If you have any questions or queries on the above then please contact our reception team on the above email address
Outstanding Payments Policy
To ensure fairness and availability for all clients, if there are two missed appointments without notice and any outstanding invoices remain unpaid, all future sessions will be cancelled until payments are brought up to date. We appreciate your understanding and cooperation.
Continuous Changing of Appointments Policy
We understand that from time to time, it may be necessary to change or reschedule appointments and we aim to be as flexible and accommodating as possible within our cancellation policy timeframes. However, when appointments are changed or rescheduled on a frequent or ongoing basis, it can impact service continuity and limit our ability to offer appointments to other families. Consistency is an important part of achieving the best outcomes and repeated changes may indicate that the current appointment time or frequency is not the best fit for your family’s needs at this time. If we notice a pattern of frequent rescheduling, we may contact you to review your current booking arrangement and discuss alternative options, such as adjusting appointment times, reducing frequency, or temporarily pausing services until a more suitable schedule can be found.