There is a very significant demand for appointments at Spring Therapy and many children have to wait to see a therapist. We endeavour to see children as quickly as possible. We have put a cancellation policy in place to help more children be seen and to give us time to book in children on the waiting list into cancellations slots. If you know you will not make your appointment, please let us know so we can give the appointment to somebody else.

Individual sessions: We understand that children can get sick and we give leeway around this. You will receive a reminder text two days in advance of your appointment. Please phone the clinic as soon as you know you will not be able to attend.

If you cancel 24 hours before your appointment you will not be charged.
If you cancel with less than 24 hours notice, you will be charged 100% of the cost of the appointment. 
​If you do not show for your appointment we will charge 100% of the appointment cost. 

We regret having to doing this but we highly value our therapists' time here at Spring Therapy. We also have people waiting on our waitlists that are desperate for appointments and cancelling on time will enable us to offer appointments to those families in need.

Groups: Groups run on a block basis. Payment for groups are taken in full and upfront. Unfortunately there is no pay per session available for groups. Due to the nature of group sessions, if your child cannot attend, the group still continues and this means that there is no option to cancel per child for one session. If your child cannot attend a group session, you will still be charged and issued with a receipt after the session.

No-Shows and Outstanding Payments
To ensure fairness and availability for all clients, if there are two missed appointments without notice and any outstanding invoices remain unpaid, all future sessions will be cancelled until payments are brought up to date. We appreciate your understanding and cooperation.