There is a very significant demand for appointments at Spring Therapy and many children have to wait to see a therapist. We endeavour to see children as quickly as possible. We have put a cancellation policy in place to help more children be seen and to give us time to book in children on the waiting list into cancellations slots. If you know you will not make your appointment, please let us know so we can give the appointment to somebody else.

Individual sessions: We understand that children can get sick and we give leeway around this. You will receive a reminder text two days in advance of your appointment. If you cancel 24 hours before your appointment you will not be charged. If you do not turn up for your appointment or cancel within 24 hours, you will be charged 50%. Please phone the clinic as soon as you know you will not be able to attend.

Groups: Groups run on a block basis. Payment for groups are taken in full and upfront. Unfortunately there is no pay per session available for groups. Due to the nature of group sessions, if your child cannot attend, the group still continues and this means that there is no option to cancel per child for one session. If your child cannot attend a group session, you will still be charged and issued with a receipt after the session.